1. Shipping and Delivery Information
1.1. Shipping Locations
We offer shipping services to the following locations:
Africa, Europe and U.S.A.
1.2. Shipping Methods and Costs
Shipping methods and associated costs may vary depending on the destination, the size and weight of the items, and the shipping service selected. Shipping options and their corresponding costs will be displayed during the checkout process.
1.3. Estimated Delivery Times
Estimated delivery times are provided as a guideline and are subject to change due to factors such as item availability, customs processing, and shipping delays. We aim to deliver orders as quickly as possible, and you will receive an estimated delivery date during the checkout process.
2. Order Processing
2.1. Order Confirmation
Once you place an order with us, you will receive an email confirmation that includes details of your order, shipping information, and an order number. Please review this information carefully and contact us immediately if you notice any errors.
2.2. Order Tracking For orders that are eligible for tracking, we will provide you with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
2.3. Changes to Orders
If you need to make changes to your order, such as updating the shipping address or modifying the items in your cart, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible after your order has been shipped.
2.4. Cancellation of Orders
If you wish to cancel your order, please contact us promptly. Orders can only be canceled before they are processed and shipped. Once your order is shipped, our standard return policy will apply.
3. International Shipping
3.1. Customs and Duties
For international shipments, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees. Please check with your country’s customs office for information on these charges.
3.2. Delays and Regulations
International shipments may be subject to customs inspections and other regulations, which can sometimes cause delays beyond our control. We appreciate your patience during such circumstances.
4. Lost or Damaged Shipments
4.1. Lost Shipments
In the event that your shipment is lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or provide a suitable resolution, which may include a replacement or refund.
4.2. Damaged Shipments
If you receive a damaged package or items, please contact us within [number of days] days of delivery. We may request photographs of the damaged items and packaging to assist with the claims process. We will arrange for a replacement or refund as appropriate.